What is the expected outcome of enhancing citizenship behavior among employees?

Enhancing citizenship behavior among employees typically leads to an improved workplace environment and increased satisfaction. Citizenship behavior, often referred to as organizational citizenship behavior (OCB), includes actions that are voluntary, not directly recognized by the formal reward system, and contribute to the effective functioning of the organization. When employees engage in these positive behaviors—such as helping coworkers, being proactive about solving problems, and contributing to a positive company culture—it fosters a supportive and collaborative atmosphere.

This behavior not only boosts morale among employees but also encourages a sense of community and belonging within the organization. As employees feel more valued and connected, their job satisfaction tends to increase, which can lead to greater overall productivity and employee retention. The net effect is a more cohesive workplace where individuals are motivated to contribute to the organization's success beyond their basic job requirements.